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Library Reopening Plan: Frequently Asked Questions

Posted By:  Tina Walker Davis
Date Posted:  5/15/2020

When will the libraries reopen?

The library is reopening in three steps, or “Chapters,” with each Chapter being implemented in consultation with government and public health officials. Scroll toward the bottom of this document for specifics on all three Chapters ("THREE CHAPTERS OF REOPENING").

 

When can I return my library books and other library materials?

Materials can again be dropped off with library staff beginning June 2 during these hours:

  • Downtown Bend Library, East Bend Library, Redmond Library: Monday–Saturday, 9:00 a.m.–6:00 p.m. (closed Sundays)
  • La Pine Library, Sisters Library, Sunriver Library: Tuesday–Saturday, 10:00 a.m.–6:00 p.m. (closed Sundays and Mondays)

 

I have items due. Will they be late?
Due dates are extended until June 15 on all materials that were circulating before the March closure.

 

When can I pick up my holds?
Customers who had materials on hold before the March closure will be able to pick up those items beginning Tuesday, June 2. Items can only be picked up at the location where the hold was originally placed. All staff will be wearing masks and following social distancing protocols; we encourage the public to wear masks as well. Book drops will remain closed, but items may be dropped off at this time as well. Hours for pick up and drop off:

  • Downtown Bend Library, East Bend Library, Redmond Library: Monday–Saturday, 9:00 a.m.–6:00 p.m. (closed Sundays)
  • La Pine Library, Sisters Library, Sunriver Library: Tuesday–Saturday, 10:00 a.m.–6:00 p.m. (closed Sundays and Mondays)

 

When can I place holds again?

You can place new holds on library materials starting June 10. You can still access and place holds on eBooks and digital audiobooks through OverDrive and Libby. There is no waiting/holds when accessing eBooks and digital audiobooks on Hoopla.

 

Can I still apply for a library card?
If you are a Deschutes County resident 17 or older and need a library card, you can apply for one online here by clicking on "Pre-apply online." We will process applications online and get a card number to you via email within three business days.

 

Can I reserve a meeting room?
Meeting rooms and tutoring spaces will remain closed and unavailable for reservations until further notice.

 

I have a different question. Is there anyone who can help me?
You can call or text your question to (541) 617-0776 between 9:00 a.m. and 5:00 p.m. Monday through Friday. You can also use our Ask a Librarian service, which provides brief answers to factual questions, as well as providing suggestions for resources that might help you find what you need.

 

What safety practices is the library implementing?

  • Face Coverings. All Deschutes Public Library staff members are required to wear face masks. Customers are encouraged to wear face masks as a courtesy to staff and other members of the public.

  • Increased Cleanings. The Library’s janitorial service is contracted to work additional hours, paying particular attention to common surfaces such as handrails, doors and handles. The Library also provides cleaning supplies to allow staff to regularly clean their workspaces and public service desk areas.

  • Hand Washing. While public restrooms will be closed during the initial phases of re-opening, outdoor hand-washing stations and hand sanitizer will be provided for Library customers. Staff have regular access to soap and warm water for hand washing.

  • Physical Distancing. Customers will be guided to maintain a six-foot distance between staff and other customers. Physical distancing areas will be clearly marked in spaces where the public tends to gather (e.g., service desks, check-out kiosks).

 

What about in-person services, such as Thrive and Lawyer in the Library?

Per the state recommendations to limit prolonged interactions, limit gatherings, and maintain physical distancing, Deschutes Public Library reopening plans during Chapters 1 and 2 will not include in-person services such as Open Lab, Book A Librarian, Lawyer in the Library, SCORE or Thrive Central Oregon. All services, except SCORE, have been moved to online formats so we may continue to serve our customers in at least some capacity.

Thrive Central Oregon attempts to return all calls within 48 hours, and will setup a "meeting" with folks needing services depending on preference of phone or video chat.

 

THREE CHAPTERS OF REOPENING

CHAPTER 1: Return of materials and release of existing holds

1a: Return of materials. Customers can drop off materials at all Deschutes Public Library locations on Tuesday, May 26, from 9:00 a.m. to 3:00 p.m. and Saturday, May 30, from noon to 6:00 p.m. These designated dates and times will allow for the quarantine of returned library materials. Signage at each library will indicate exact drop-off locations and procedures. (Book drops will remain closed until further notice.) 

1b: Pick up of existing holds. Customers who had materials on hold before the March closure will be able to pick up those items beginning Tuesday, June 2. Pick up will be curbside only with physical distancing guidelines in place (no public access to building interiors), and items can only be picked up at the location where the hold was originally placed. Book drops will remain closed, but items may be dropped off curbside with staff during this time. Hours for pick up and continued drop off of materials:

  • Downtown Bend Library, East Bend Library, Redmond Library

Monday–Saturday, 9:00 a.m.–6:00 p.m. (9:00-10:00 a.m. are special hours designated for people ages 60+ and immunocompromised individuals); closed Sundays

  • La Pine Library, Sisters Library, Sunriver Library

Tuesday–Saturday, 10:00 a.m.–6:00 p.m.; closed Sundays and Mondays

 

CHAPTER 2: Limited customer access to library buildings

The timing of Chapter 2 will be determined by the Library director and board in consultation with government and public health officials, and more information regarding its implementation will be made available during Chapter 1.

In the second chapter, customers will have limited access into library buildings. The Library will restrict the number of people allowed in its buildings at any one time to facilitate physical distancing. Limited services will be available at this time, such as light browsing, picking up holds and checking out materials. Placing holds online will begin again. Programs, classes and events (story times, computer labs, lectures, etc.) and processing of new library cards continue online only during this time. The Library’s Summer Reading Program, now called Summer with the Library, will be online during July and August. Meeting and tutor rooms, public computers, and children’s early learning spaces will be closed to the public.  

Modified hours will remain in place to allow for deeper cleaning of library spaces and materials. In Chapter 2 the hours are as follows:

  • Downtown Bend Library, East Bend Library, Redmond Library

Monday–Saturday, 9:00 a.m.–6:00 p.m. (9:00-10:00 a.m. are special hours designated for people ages 60+ and immunocompromised individuals); closed Sundays

  • La Pine Library, Sisters Library, Sunriver Library

Tuesday–Saturday, 10:00 a.m.–6:00 p.m.; closed Sundays and Mondays

 

CHAPTER 3: Increased access to buildings, resources and services

The third chapter of reopening institutes a broader range of access to all libraries, materials and services. The Library will continue to operate under reduced hours (see Chapter 2) during this time to provide more time for cleaning. The timing of Chapter 3 will be determined by the Library director and board in consultation with government and public health officials.

Page Last Modified Wednesday, April 18, 2018


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