Fees on Library Materials

• The library does not charge overdue fines.
• Customers will be charged the full replacement cost if items are lost or kept for 21 days past the due date. Replacement items are not accepted in lieu of payment.
• With the exception of Internet access, library services will not be available when there is a balance greater than $10 on a library account.

Damaged Items

• Items are charged at full replacement cost. Replacement items are not accepted in lieu of payment.

Unique Management Services (UMS)

• Accounts that owe $50 or more from fees will be sent to Unique Management Services (UMS), a material recovery agency used by Deschutes Public Library.
• With the exception of Internet access, library services will not be available once an account is sent to UMS.
• In addition to the amount owed, these accounts will be charged a $10.00 non-refundable fee.
• Replacement costs of returned library items are removed from an account upon check-in; if, the items are in good condition and returned prior to deletion of item records.
• Customer is responsible for payment of the UMS assessed $10.00 non-refundable fee.
• Once the account is paid in full with a zero balance, access to library services is restored.
• If materials are not returned and payment is not made, these accounts are credit reported at 4 months to the national credit agencies; Experian, TransUnion, and EquiFax.

Disputing Fines and Fees

Please contact 541-617-7050 for staff assistance.